Nexium PC Warranty, Shipping & Returns

Warranty, Shipping & Returns

At Nexium PC, every system is custom-built, stress-tested, and tuned before it leaves our workshop. Our warranty is structured to provide long-term support while maintaining clear protections for both the customer and the business.

By purchasing a Nexium PC, you agree to the terms below.

1. Three-Year Limited Hardware Warranty

All custom and prebuilt Nexium PCs include a 3-Year Limited Hardware Warranty for the original purchaser, valid within Canada.

This warranty covers:

  • Defects in materials or workmanship

  • Hardware failures under normal use

  • Early-life failures or DOA components confirmed through testing

  • Labour for diagnostics, troubleshooting, and installation of replacement parts

If a covered component fails, Nexium PC will:

  1. Repair the component,

  2. Replace it with the same model, or

  3. Replace it with an equivalent or better model if the original is unavailable.

Manufacturers may offer longer warranties on individual components. Nexium PC will assist with RMAs when possible, but the manufacturer’s decision is final.

2. What the Warranty Covers

This warranty applies to:

  • CPU, GPU, motherboard, RAM, SSDs, PSUs

  • Internal cabling and case fans

  • Component failures not caused by misuse

  • Hardware that fails under normal workloads (gaming, productivity, AI/ML workloads)

This warranty guarantees normal operation for the class of system purchased, not specific performance benchmarks.

3. What the Warranty Does Not Cover

To ensure clarity and fairness, the following are not covered:

Accidental or Physical Damage

Including:

  • Drops, impacts, dents, cracks

  • Liquid damage

  • Smoke or fire damage

  • Pet-related damage

  • Damage caused during customer transportation or setup

Shipping Damage

Damage that occurs in transit is covered by shipping insurance, not warranty. All Nexium PC shipments are insured.

User-Caused Damage or Modifications

Including:

  • Overclocking, undervolting, BIOS modifications

  • Case modifications or alterations

  • Customer-installed components that cause damage

  • Attempted repairs not performed or approved by Nexium PC

  • Removing or tampering with serial labels or identifying stickers

Software Issues

Not covered by hardware warranty:

  • Windows corruption

  • Failed updates or driver conflicts

  • Malware or viruses

  • Incorrect software settings

  • Data loss

Improper Operation or Environment

Including:

  • Crypto mining (unless listed on the invoice)

  • Continuous 24/7 industrial workloads

  • Extreme dust, heat, humidity, or poor ventilation

  • Blocked airflow or improper use of cooling systems

Cosmetic Wear

Minor scratches, LED dimming, or normal fan noise development over time.

4. Dead-on-Arrival (DOA) Policy

If you believe your system is DOA:

  • Notify Nexium PC within 7 days of receiving the system.

  • Provide photos or a short video showing the issue.

  • Keep all packaging materials exactly as received.

Once confirmed, the system or component must be returned for inspection.

If DOA is verified, the affected part will be repaired or replaced at no cost. DOA systems are rebuilt or repaired; refunds are not offered due to the custom nature of the build.

Return shipping to Nexium PC is the customer’s responsibility. If DOA is confirmed, Nexium PC covers the shipping back to the customer.

5. Returns, Exchanges, and Cancellations

PC Systems (Custom or Prebuilt)

All PC sales are final.
Due to the custom nature of each build, Nexium PC does not offer returns or refunds for:

  • Change of mind

  • Performance expectations

  • Compatibility issues with third-party peripherals

  • Software or driver issues

  • Finding lower prices elsewhere

Order Cancellation

Once parts are ordered, deposits are non-refundable and the build cannot be cancelled.

If Nexium PC approves a cancellation in writing, a restocking and labour fee of 15–25% may apply depending on the build stage.

Parts and Accessories

For items sold separately:

  • Unopened items may be returned within 14 days (15% restocking fee)

  • Opened items can only be replaced if defective

  • Clearance, open-box, and final-sale items are not eligible for return

6. Warranty Service Procedure

If you encounter an issue:

  1. Contact Nexium PC at [email protected] with your name, order number, and a description of the issue.

  2. Provide photos or videos if possible.

  3. Nexium PC will perform remote troubleshooting to determine whether the issue is hardware- or software-related.

  4. If required, the system or part must be returned for diagnosis.

  5. If the issue is covered by warranty, Nexium PC will repair or replace the affected component.

  6. If the issue is not covered (example: software corruption or user damage), a diagnostic or service fee may apply.

7. Customer Responsibilities

To maintain warranty coverage, customers must:

  • Retain their invoice as proof of purchase

  • Use a surge protector or UPS

  • Keep the PC in a well-ventilated environment

  • Avoid unauthorized repairs or modifications

  • Maintain regular data backups (Nexium PC is not responsible for data loss)

  • Avoid misuse or exposure to extreme conditions

8. Limitation of Liability

Nexium PC is not responsible for:

  • Data loss

  • Software corruption

  • Business interruption or financial losses

  • Indirect, incidental, or consequential damages

Liability is strictly limited to the original purchase price of the system.

9. Policy Revisions

This policy may be updated over time.
The version active on the date of purchase applies to your order.